“Chat” with the iOS in Business Program with Clare.ai

clareai chatbot logoIf you have visited applemobility.hk lately, you might have noticed a bright blue dot with a conversation bubble on the bottom right of the page. This is the Clare.AI chatbot built specifically for the iOS in Business Program.  The iOS in Business chatbot was built to help partners, customers, and those just searching for information to get all their frequently asked questions in a human, organic way – via conversation.

This is called conversational commerce.

Conversational commerce refers to the trend toward interacting with businesses through messaging and chat bots like Facebook Messenger, WhatsApp, Talk, and WeChat.

What are Chatbots?

Chatbots are computer programs designed to simulate a conversation with humans.  A user typically interacts with a chatbot via a mobile messenger (such as Facebook Messenger, Skype or Whatsapp), SMS or website.  This is made possible through the application of natural language processing (NLP) and Artificial Intelligence (AI).

The former allows us to understand the intent of the user, while the latter allows us to deliver answers that are consistent and useful based on the data and other specific needs of businesses.

Why Are Chatbots Relevant?

Rise of Messaging Apps

Mobile messaging apps such as Whatsapp, Facebook Messenger and WeChat have overtaken social networking apps as the dominant communication tools on mobile devices. Facebook Messenger has 900 million users and WeChat has almost 700 million.

Technology Advancement

The Chatbot was first created fifty years ago, but early versions lacked support and required lots of development cost. With companies like Facebook pledging to include chatbot in its long term road map, it has greatly reduce the cost and provide greater access to cutting edge technology for companies to implement a chatbot.

Chatbots offer companies of virtually any size a huge opportunity to reduce costs, improve customer satisfaction and increase sales.

App Fatigue

App fatigue refers to consumers who are tired of installing, updating and learning how to use mobile apps.  With the average number of apps used per person per month continuing to decline, people are showing signs of app fatigue.  Indeed, most people won’t even use an app more than once after they downloaded it.

Improving Customer Satisfaction

  • 85% used online channel for support
  • 40% expect response time within the hour

Pain Point

Increasing volumes of support tickets require more manpower.  It is unscalable and unsustainable for even the biggest organizations.  Uber removed live support after it went live for only one month.

How Can Chatbots Help?

While chatbots will not completely replace live agents, they can handle mundane and repetitive queries and requests and leave the more important matters to human live agents.

Streamlining Operations

  • 20% customer service turnover rate
  • USD 3000 one-off cost to hire a new employee

Pain Point

High customer service turnover rate and additional cost to re-hire a new employee makes maintaining an efficient customer support team exceptionally hard.

How Can Chatbots Help?

Implementing chatbots can allow an organization with a team of 100 customer support agents to save up to 40% costs.

Increasing Sales

4 Trillion USD worth of merchandise is abandoned in online shopping carts every year

Pain Point

63% of this abandoned merchandise is recoverable sales based on Business Insider reports.

How Can Chatbots Help? 

It is foreseeable that in the future this number will only increase.  Chatbots can be used to proactively reach out when you detect a likely abandoning cart.  The chatbot can also offer alternatives to increase these convertible sales.

Start with Clare.AI

Clare.AI is a pioneer in online omni-channel customer experience.  Our chatbots are powered by Natural Language Processing (NLP) and Artificial Intelligence (AI).  We specialize in self-service across platforms.  Our mission is to provide a personalized customer experience for everyone. We differentiate by a proprietary Cantonese Natural Language Processing engine, ability to deploy on premise and on cloud or hybrid.

Clare.AI empowers you to implement your business chatbot within a short timeframe.  We can construct a Proof of Concept (POC) within 2 to 4 weeks.

If you would like to know more, please email Clare.ai at demo@clare.ai.